Orders & shipping
For Australian orders, delivery is free when your order subtotal is $130 AUD or more after discounts. Orders below this amount have a flat delivery fee of $19.95 AUD.
Orders are sent using Tracked EMS. Australian prices include GST, and there are no additional import duties or taxes payable on delivery.
For New Zealand orders, customers are responsible for any destination import duties, GST, customs clearance fees or local handling charges.
Standard in-stock orders usually dispatch within 1 business day from the Good Uniform Atelier in Korea.
Delivery to Australia usually takes 5–8 business days after dispatch using Tracked EMS. Rural and remote locations may require an additional 2–3 business days.
Team Orders and embroidery have separate preparation times. Please see the Team Orders delivery information below.
We will email your tracking link once your order has been dispatched.
All deliveries are sent via Tracked EMS. Once your order ships, you’ll receive a tracking link by email, or you can track it anytime through the Shop app.
If you wish to change your order, please contact us via Contact page with your order number.
Our team will review your request and determine what modifications can still be accommodated. We strive to assist you as much as possible to ensure your satisfaction.
Returns & Exchanges
We want you to love your Good Uniform items. If something is not quite right, eligible items may be returned for an exchange or refund within 14 calendar days of delivery (30 days for Team Orders), provided they meet the conditions below.
To be eligible for a return, items must:
- be unwashed, unused and in original, resalable condition;
- have all labels and tags attached;
- be free from marks, stains, makeup, deodorant or other visible signs of wear;
- be free from lingering odours, including food, pets, smoke and fragrance; and
- include the original packaging.
Please note that we do not accept returns or exchanges for custom-made products, embroidered items, final sale items, or products marked as non-returnable in their product description, unless required under Australian Consumer Law.
For change of mind, incorrect size or fit, or perceived colour differences, the customer is responsible for arranging and paying for return shipping.
Original shipping costs and return shipping costs are non-refundable for change-of-mind returns, incorrect fit, or perceived colour differences.
Good Uniform Australia does not provide free return shipping or free exchange shipping in these cases.
To begin a return or exchange, you must submit the Returns & Exchanges form within 14 calendar days of receiving your order (30 days for Teams Orders).
If you have changed your mind, selected an unsuitable size or prefer a different colour, you may request a return or exchange under our standard eligibility conditions.
Customers cover return postage and any replacement delivery costs, except where an exchange qualifies for our Free First Size Exchange offer.
For an eligible Free First Size Exchange, we reimburse Australia Post standard return postage after inspection and send the replacement at no additional delivery charge.
Original delivery charges are not refunded for change-of-mind returns. Return postage is also non-refundable unless covered by the Free First Size Exchange offer.
If an item is faulty, incorrectly supplied or does not match its description, please refer to “Faulty or Incorrect Items”. Your rights under Australian Consumer Law are unaffected.
Eligible items may be exchanged for another item of equal value, subject to availability.
Please submit your exchange request within 14 calendar days of delivery, or within 30 calendar days for eligible Team Orders. Once approved, post your items within the timeframe provided by our team.
Items must meet our return conditions. Embroidered, custom-made, final sale and items marked as non-returnable are excluded from change-of-mind and size exchanges.
If your request qualifies for our Free First Size Exchange, the terms of that offer apply. For all other change-of-mind or size exchanges, you cover return postage and replacement delivery costs.
When exchanging the same item for another size, your original purchase price applies. A subsequent price change does not create an additional charge, refund or store credit for that size exchange.
These conditions do not limit your rights under Australian Consumer Law.
Eligible change-of-mind returns may be refunded to your original payment method.
Please submit your refund request within 14 calendar days of delivery, or within 30 calendar days for eligible Team Orders. Wait for approval and return instructions before posting your items.
Items must meet our return conditions. Embroidered, custom-made, final sale and items marked as non-returnable are excluded from change-of-mind refunds.
You cover return postage for change-of-mind refunds. Original delivery charges are not refundable, and the Free First Size Exchange offer does not cover returns for a refund.
Once your items have been received and inspected, we will notify you of the outcome. If an item does not meet the return conditions, we will explain why and contact you about the next steps.
These conditions do not limit your rights under Australian Consumer Law.
Start by completing our Returns & Exchanges form. Our team will review your request and provide the next steps.
For change-of-mind returns and size exchanges, please wait for approval before posting your items.
Once your returned items have been received and inspected, we will confirm the outcome and arrange the approved exchange or refund.
Refunds are issued to your original payment method. Please allow up to 10 business days after processing for the refund to appear, depending on your bank or payment provider.
Return-postage reimbursements under the Free First Size Exchange offer usually appear within 5–8 business days after processing.
If your item arrives faulty, damaged, incorrectly supplied or does not match its description, please contact us with your order number and a description of the issue. Photos can help our team assess the problem and advise the next steps.
We will provide the remedy you are entitled to under Australian Consumer Law. Where a return is required for a confirmed faulty or incorrectly supplied item, we will cover reasonable return postage costs. Please keep your postage receipt.
The time limits, original-packaging requirements and exclusions in our change-of-mind policy do not limit your rights under Australian Consumer Law.
Custom-made products, embroidered items, final sale merchandise and products marked as non-returnable cannot be returned or exchanged for change of mind, incorrect fit, perceived colour differences, or customer error.
This does not limit any rights you may have under Australian Consumer Law.
Team Orders
Team Orders start from 15 sets, with each set comprising one top and one pair of pants. You can mix designs, colours and sizes across your team, including styles outside our existing scrub-set collection.
Complete the enquiry form on our Team Orders page, and our team will help you organise your selections and any embroidery requirements.
Submit your enquiry using this and our friendly staff will reach out to you for dedicated support.
Order 15 sets or more for your team and unlock better value as you go. Designs, colours and sizes can be mixed, so every team member gets the right fit.
- 15+ sets — Free embroidery
- 30+ sets — Free embroidery + 10% off full price
- 50+ sets — Free embroidery + 15% off full price
Standard in-stock orders usually dispatch within 1 business day from the Good Uniform Atelier in Korea.
Delivery to Australia usually takes 5–8 business days after dispatch using Tracked EMS. Rural and remote locations may require an additional 2–3 business days.
Team Orders and embroidery have separate preparation times. Please see the Team Orders delivery information below.
We will email your tracking link once your order has been dispatched.
For eligible Team Orders, please submit any change-of-mind return or exchange request within 30 calendar days of delivery.
Items must meet our standard return conditions, including being unworn, unwashed and in their original, resalable condition, with all original tags, labels and packaging.
Embroidered, custom-made, final sale and items marked as non-returnable are excluded from change-of-mind returns and size exchanges.
If an item is faulty, incorrectly supplied or the embroidery differs from the approved design, please contact us so we can assess the issue and arrange the appropriate remedy.
Please refer to our Returns & Exchanges Policy for postage responsibilities and the request process. Your rights under Australian Consumer Law are unaffected.
- Complimentary embroidery service for all Team Orders.
- Logos and Embroideries are also available for smaller orders for $11.00 AUD per scrub.
- For all logos and embroidery, a dedicated team member will work with you to finalise the right design, placement, size, colour, and font.
- We will always test your embroidery and/or logo for your confirmation before proceeding. So rest assured.
- Team Order Logos and Embroideries may take up to 7 business days depending on the volume.
- To get started, please complete the enquiry form in Team Orders page. Our friendly team will be in touch shortly.
