Shipping, Returns & Exchanges Policy
At Good Uniform Australia, we want your order to arrive safely, clearly and without surprises. Please read our shipping, returns and exchange policy before placing your order.
Shipping within Australia
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All Australian orders are dispatched directly from the Good Uniform Atelier in Korea using Tracked EMS.
- Free delivery on orders of $130 AUD or more after discounts.
- A flat delivery fee of $19.95 AUD on orders below $130 AUD after discounts.
- Standard in-stock orders usually dispatch within 1 business day.
- Delivery usually takes 5–8 business days after dispatch.
- Rural and remote locations may require an additional 2–3 business days.
Team Orders and orders requiring embroidery will need additional preparation time. Please refer to our Team Orders delivery information.Once your order has been dispatched, we will email you a tracking link.
Australian prices include GST. Australian customers will not be asked to pay additional import duties or taxes on delivery.
Delivery times are estimates and may be affected by public holidays, customs processing or postal delays.
Duties, Taxes & GST for Australian Orders
- All Australian prices are GST inclusive.
- For Australian orders, there are no hidden duties or taxes charged to the customer on delivery. Where applicable, Good Uniform Australia will manage duties, import GST and related import charges so Australian customers are not asked to pay unexpected fees when the parcel arrives.
- For high-value, bulk or Team Orders, we may review the order before dispatch to ensure customs and import requirements are properly managed.
New Zealand Orders
- All New Zealand orders are shipped via Tracked EMS from Korea.
- Please note that New Zealand customers are responsible for any destination import duties, GST/VAT, customs clearance fees, local handling fees or other charges applied by New Zealand customs or delivery authorities.
- These charges are not included in the product price or shipping fee and may be payable before or at delivery.
Delivery Tracking
- All deliveries are sent via Tracked EMS.
- Once your order has been dispatched, you will receive a tracking link by email. Please allow time for the tracking information to update after dispatch.
- Good Uniform Australia is not responsible for delays caused by customs, postal networks, courier partners, weather events, public holidays or other circumstances outside our control.
Changing Your Order
- If you wish to change your order, please contact us as soon as possible through our Contact page and include your order number.
- Our team will review your request and let you know what changes can still be accommodated. Please note that once an order has been processed, packed or dispatched, changes may no longer be possible. We will always do our best to assist where we can.
Returns & Exchanges (First Free Size Exchange)
Shopping with Good Uniform for the first time? If the fit is not quite right, you may exchange an eligible item for another size from the same style and colour.
This offer is currently available for Australian orders only and applies once to your first order.
There is no exchange or replacement delivery fee. Send the product back to us at any Australia Post using standard delivery method. Once item is checked, we will refund your retune fee and re-deliver your preferred size for free.
How to request your free size exchange
- Contact us within 14 days of receiving your order to request a size exchange.
- Using Standard Post at any Australia Post, send the item back to: Good Uniform, PO Box 120, Balwyn VIC, 3103, Australia
- Once received, we will inspect the item to ensure it meets our exchange conditions.
- Once approved, our team will contact you to confirm your preferred replacement size and dispatch it at no additional delivery cost.
- Refund for the return fee will be made to your initial transaction option.
- Refund should appear in your statement within 5-8 days.
To qualify, items must be unwashed and undamaged, with all original tags intact.
Size exchanges are subject to stock availability and must be for the same style. You may choose a different colour, provided it is available in your preferred size.
Returns & Exchanges(after First Free Size Exchange)
Eligible items may be exchanged for another item of equal value, subject to availability.
Please submit your exchange request within 14 calendar days of delivery, or within 30 calendar days for eligible Team Orders. Once approved, post your items within the timeframe provided by our team.
Items must meet our return conditions. Embroidered, custom-made, final sale and items marked as non-returnable are excluded from change-of-mind and size exchanges.
If your request qualifies for our Free First Size Exchange, the terms of that offer apply. For all other change-of-mind or size exchanges, you cover return postage and replacement delivery costs.
When exchanging the same item for another size, your original purchase price applies. A subsequent price change does not create an additional charge, refund or store credit for that size exchange.
These conditions do not limit your rights under Australian Consumer Law.
Return Conditions
To be eligible for a return or exchange, items must:
- be unwashed, unused and in original, resalable condition;
- have all original labels and tags attached;
- be free from marks, stains, makeup, deodorant or other visible signs of wear;
- be free from lingering odours, including food, pets, smoke and fragrance; and
- include the original packaging.
We reserve the right to refuse a return or exchange if the returned item is worn, washed, damaged, marked, stained, odorous, missing tags, missing packaging or otherwise not in resalable condition.
Non-returnable Items
We do not accept returns or exchanges for:
- custom-made products;
- embroidered items;
- final sale items; or
- products marked as non-returnable in the product description.
These items cannot be returned or exchanged for change of mind, incorrect size or fit, perceived colour differences, or customer error.
This does not limit any rights you may have under Australian Consumer Law.
Exchanges
Eligible items may be exchanged for another item of the same value, subject to availability.
To qualify for an exchange:
- you must submit the Returns & Exchanges form within 14 calendar days of receiving your order, or 30 calendar days for eligible Team Orders;
- once your request is approved, returned items must be posted within the timeframe provided by our team;
- the item must meet all return conditions listed above;
- the item must not be custom-made, embroidered, final sale or marked as non-returnable;
- the requested exchange item must be available; and
- the customer is responsible for return shipping and any shipping costs associated with sending the exchange item.
For exchanges of the same item in a different size, any price difference will not result in a refund or store credit. For example, if the item is now on sale or has returned to full price, the original purchase price will still apply for the exchange.
We reserve the right to refuse an exchange if the returned item does not meet our return conditions.
Refunds
Eligible change-of-mind returns may be refunded to your original payment method.
Please submit your refund request within 14 calendar days of delivery, or within 30 calendar days for eligible Team Orders. Wait for approval and return instructions before posting your items.
Items must meet our return conditions. Embroidered, custom-made, final sale and items marked as non-returnable are excluded from change-of-mind refunds.
You cover return postage for change-of-mind refunds. Original delivery charges are not refundable, and the Free First Size Exchange offer does not cover returns for a refund.
Once your items have been received and inspected, we will notify you of the outcome. If an item does not meet the return conditions, we will explain why and contact you about the next steps.
These conditions do not limit your rights under Australian Consumer Law.
Faulty or Incorrect Items
If your item arrives faulty, damaged, incorrectly supplied or does not match its description, please contact us with your order number and a description of the issue. Photos can help our team assess the problem and advise the next steps.
We will provide the remedy you are entitled to under Australian Consumer Law. Where a return is required for a confirmed faulty or incorrectly supplied item, we will cover reasonable return postage costs. Please keep your postage receipt.
The time limits, original-packaging requirements and exclusions in our change-of-mind policy do not limit your rights under Australian Consumer Law.
How to Start a Return or Exchange
To begin a return or exchange, please complete the Returns & Exchanges form.
Once submitted, our team will review your request and contact you with the next steps.
Please do not send items back before your return or exchange request has been approved.
