Shipping, Returns & Exchanges Policy

 

At Good Uniform Australia, we want your order to arrive safely, clearly and without surprises. Please read our shipping, returns and exchange policy before placing your order.

 

Shipping within Australia

• All Australian orders are shipped via Tracked EMS directly from the Good Uniform Atelier in Korea.
• Orders over $150 AUD ship free.
• Orders under $150 AUD are charged a flat shipping fee of $19.95 AUD.
• Most orders are delivered within 5–8 business days after dispatch. Rural and remote areas may require an additional 2–3 business days.
• In-stock orders are usually dispatched within 1 business day.
• Once your order has shipped, you will receive a tracking link by email. You can also track your order anytime through the Shop app.

Duties, Taxes & GST for Australian Orders

• All Australian prices are GST inclusive.
• For Australian orders, there are no hidden duties or taxes charged to the customer on delivery. Where applicable, Good Uniform Australia will manage duties, import GST and related import charges so Australian customers are not asked to pay unexpected fees when the parcel arrives.
• For high-value, bulk or Team Orders, we may review the order before dispatch to ensure customs and import requirements are properly managed.

New Zealand Orders

• All New Zealand orders are shipped via Tracked EMS from Korea.
• Please note that New Zealand customers are responsible for any destination import duties, GST/VAT, customs clearance fees, local handling fees or other charges applied by New Zealand customs or delivery authorities.
• These charges are not included in the product price or shipping fee and may be payable before or at delivery.

Delivery Tracking

• All deliveries are sent via Tracked EMS.
• Once your order has been dispatched, you will receive a tracking link by email. Please allow time for the tracking information to update after dispatch.
• Good Uniform Australia is not responsible for delays caused by customs, postal networks, courier partners, weather events, public holidays or other circumstances outside our control.

Changing Your Order

• If you wish to change your order, please contact us as soon as possible through our Contact page and include your order number.
• Our team will review your request and let you know what changes can still be accommodated. Please note that once an order has been processed, packed or dispatched, changes may no longer be possible. We will always do our best to assist where we can.

Returns & Exchanges

• We want you to love your Good Uniform items. If something is not quite right, eligible items may be returned for an exchange or refund within 14 calendar days of delivery.
• For eligible Team Orders, returns or exchanges may be requested within 30 calendar days of delivery.
• To begin a return or exchange, you must submit the Returns & Exchanges form within the relevant return window.

Return Conditions

To be eligible for a return or exchange, items must:

- be unworn, unwashed, unused and in original, resalable condition;
- have all original labels and tags attached;
- be free from marks, stains, makeup, deodorant or other visible signs of wear;
- be free from lingering odours, including food, pets, smoke and fragrance; and
- include the original packaging.

We reserve the right to refuse a return or exchange if the returned item is worn, washed, damaged, marked, stained, odorous, missing tags, missing packaging or otherwise not in resalable condition.

Non-returnable Items

We do not accept returns or exchanges for:

- custom-made products;
- embroidered items;
- final sale items; or
- products marked as non-returnable in the product description.

These items cannot be returned or exchanged for change of mind, incorrect size or fit, perceived colour differences, or customer error.

This does not limit any rights you may have under Australian Consumer Law.

Change of Mind, Size, Fit or Colour

For change of mind, incorrect size or fit, or perceived colour differences, the customer is responsible for arranging and paying for return shipping.

Original shipping costs and return shipping costs are non-refundable in these cases.

Good Uniform Australia does not provide free return shipping or free exchange shipping for change of mind, incorrect size or fit, perceived colour differences, or customer error.

Exchanges

Eligible items may be exchanged for another item of the same value, subject to availability.

To qualify for an exchange:

- you must submit the Returns & Exchanges form within 14 calendar days of receiving your order, or 30 calendar days for eligible Team Orders;
- once your request is approved, returned items must be posted within the timeframe provided by our team;
- the item must meet all return conditions listed above;
- the item must not be custom-made, embroidered, final sale or marked as non-returnable;
- the requested exchange item must be available; and
- the customer is responsible for return shipping and any shipping costs associated with sending the exchange item.

For exchanges of the same item in a different size, any price difference will not result in a refund or store credit. For example, if the item is now on sale or has returned to full price, the original purchase price will still apply for the exchange.

We reserve the right to refuse an exchange if the returned item does not meet our return conditions.

Refunds

To qualify for a refund:

- you must submit the Returns & Exchanges form within 14 calendar days of receiving your order, or 30 calendar days for eligible Team Orders;
- once your request is approved, returned items must be posted within the timeframe provided by our team;
- the item must meet all return conditions listed above;
- the item must not be custom-made, embroidered, final sale or marked as non-returnable; and
- the customer is responsible for return shipping, unless the item is confirmed to be faulty or incorrect.

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

Approved refunds will be issued to the original payment method. Please note that credit card refunds may take up to 10 business days to appear, depending on your bank or card issuer.

If returned items are found to be worn, washed, dirty, stained, marked, odorous, damaged, missing tags or otherwise not in resalable condition, we will not be able to process the return. In this case, the item may be returned to you at your cost or treated as forfeited if no return arrangement is made.

Faulty or Incorrect Items

If you believe you have received a faulty or incorrect item, please contact us through our Contact page as soon as possible with your order number and clear photos of the issue.

If the item is confirmed to be faulty or incorrect, we will work with you to resolve the issue in accordance with Australian Consumer Law.

How to Start a Return or Exchange

To begin a return or exchange, please complete the Returns & Exchanges form.

Once submitted, our team will review your request and contact you with the next steps.

Please do not send items back before your return or exchange request has been approved.