Custom-made products, embroidered items, final sale merchandise and products marked as non-returnable cannot be returned or exchanged for change of mind, incorrect fit, perceived colour differences, or customer error.

This does not limit any rights you may have under Australian Consumer Law.

We take product quality seriously. If you believe your item has arrived faulty, damaged, incorrect, or with a manufacturing defect, please complete the form at the end of this page before returning the item.

You may be asked to provide photos and a brief description so our team can assess the issue and advise the next steps.

If the item is confirmed to be faulty, incorrect, or affected by a manufacturing defect, Good Uniform Australia will provide a suitable remedy, which may include a repair, replacement, exchange or refund, in accordance with Australian Consumer Law. Where a return is required for an approved faulty or incorrect item, Good Uniform Australia will cover the cost of standard return shipping of our nominated service provider: Australia Post & NZ Post.

Please do not return faulty or incorrect items before completing the form and receiving instructions from our team.

Eligible items may be exchanged for another item of the same value, subject to availability.

To qualify for an exchange:

• you must submit your return or exchange request form (at the end of this page) within 14 calendar days of receiving your order;
• once your request is approved, returned items must be posted within the timeframe provided by our team;
• the item must be unworn, unwashed, unused and returned with all original labels, tags and packaging;
• the item must not be custom-made, embroidered, final sale, or marked as non-returnable;
• the requested exchange item must be available; and
• the customer is responsible for return shipping and any shipping costs associated with sending the exchange item.

For exchanges of the same item in a different size, any price difference will not result in a refund or store credit. For example, if the item is now on sale or has returned to full price, the original purchase price will still apply for the exchange.

We reserve the right to refuse an exchange if the returned item is worn, washed, damaged, marked, stained, odorous, missing tags, or otherwise not in resalable condition.

Eligible items may be refunded to the original payment method.

To qualify for a refund:

• you must submit your return or exchange request form (at the end of this page) within 14 calendar days of receiving your order;
• once your request is approved, returned items must be posted within the timeframe provided by our team;
• the item must be unworn, unwashed, unused and returned with all original labels, tags and packaging;
• the item must not be custom-made, embroidered, final sale, or marked as non-returnable; and
• the customer is responsible for return shipping, unless the item is confirmed to be faulty or incorrect.

If returned items are found to be worn, washed, dirty, stained, marked, odorous, damaged, missing tags, or otherwise not in resalable condition, we will not be able to process the return. In this case, the item may be returned to you at your cost or treated as forfeited if no return arrangement is made.

Begin by filling in the for at the end of this page.

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

Approved refunds will be issued to the original payment method. Please note that credit card refunds may take up to 10 business days to appear, depending on your bank or card issuer.

For questions or more information about returns, exchanges or refunds, please contact Good Uniform Australia or complete the form at the end of this page.