Returns & Exchanges
We want you to feel comfortable in your Good Uniform scrubs. If the fit is not quite right, subscribers can request a Free First Size Exchange on their first Australian order, subject to the conditions below.
For other eligible returns and exchanges, please submit your request within 14 calendar days of delivery, or within 30 calendar days for eligible Team Orders.
To qualify for a change-of-mind return or size exchange, items must:
- Be unused, unwashed and in their original, resalable condition.
- Have all original labels and tags attached.
- Be free from marks, stains, makeup, deodorant and signs of wear.
- Be free from lingering odours, including smoke, fragrance, food and pets.
Embroidered, custom-made, final sale and items marked as non-returnable are excluded from change-of-mind returns and size exchanges.
Please complete our Returns & Exchanges form below or email us info@gooduniform.com.au and wait for approval and return instructions before posting your items.
These conditions apply to our change-of-mind and size-exchange policies. They do not limit your rights under Australian Consumer Law.
If you have changed your mind, selected an unsuitable size or prefer a different colour, you may request a return or exchange under our standard eligibility conditions.
Customers cover return postage and any replacement delivery costs, except where an exchange qualifies for our Free First Size Exchange offer.
For an eligible Free First Size Exchange, we reimburse Australia Post standard return postage after inspection and send the replacement at no additional delivery charge.
Original delivery charges are not refunded for change-of-mind returns. Return postage is also non-refundable unless covered by the Free First Size Exchange offer.
If an item is faulty, incorrectly supplied or does not match its description, please refer to “Faulty or Incorrect Items”. Your rights under Australian Consumer Law are unaffected.
Custom-made products, embroidered items, final sale merchandise and products marked as non-returnable cannot be returned or exchanged for change of mind, incorrect fit, perceived colour differences, or customer error.
This does not limit any rights you may have under Australian Consumer Law.
If your item arrives faulty, damaged, incorrectly supplied or does not match its description, please contact us with your order number and a description of the issue. Photos can help our team assess the problem and advise the next steps.
We will provide the remedy you are entitled to under Australian Consumer Law. Where a return is required for a confirmed faulty or incorrectly supplied item, we will cover reasonable return postage costs. Please keep your postage receipt.
The time limits, original-packaging requirements and exclusions in our change-of-mind policy do not limit your rights under Australian Consumer Law.
Eligible items may be exchanged for another item of equal value, subject to availability.
Please submit your exchange request within 14 calendar days of delivery, or within 30 calendar days for eligible Team Orders. Once approved, post your items within the timeframe provided by our team.
Items must meet our return conditions. Embroidered, custom-made, final sale and items marked as non-returnable are excluded from change-of-mind and size exchanges.
If your request qualifies for our Free First Size Exchange, the terms of that offer apply. For all other change-of-mind or size exchanges, you cover return postage and replacement delivery costs.
When exchanging the same item for another size, your original purchase price applies. A subsequent price change does not create an additional charge, refund or store credit for that size exchange.
These conditions do not limit your rights under Australian Consumer Law.
Eligible change-of-mind returns may be refunded to your original payment method.
Please submit your refund request within 14 calendar days of delivery, or within 30 calendar days for eligible Team Orders. Wait for approval and return instructions before posting your items.
Items must meet our return conditions. Embroidered, custom-made, final sale and items marked as non-returnable are excluded from change-of-mind refunds.
You cover return postage for change-of-mind refunds. Original delivery charges are not refundable, and the Free First Size Exchange offer does not cover returns for a refund.
Once your items have been received and inspected, we will notify you of the outcome. If an item does not meet the return conditions, we will explain why and contact you about the next steps.
These conditions do not limit your rights under Australian Consumer Law.
Start by completing our Returns & Exchanges form. Our team will review your request and provide the next steps.
For change-of-mind returns and size exchanges, please wait for approval before posting your items.
Once your returned items have been received and inspected, we will confirm the outcome and arrange the approved exchange or refund.
Refunds are issued to your original payment method. Please allow up to 10 business days after processing for the refund to appear, depending on your bank or payment provider.
Return-postage reimbursements under the Free First Size Exchange offer usually appear within 5–8 business days after processing.
For questions or more information about returns, exchanges or refunds, please contact Good Uniform Australia or complete the form at the end of this page.
Returns & Exchanges Form
Please fill in the form below to begin a refund or exchange request. Our friendly staff will reach out to you soon.
